Systems Administrator I

Systems Administrator I

 

Job Summary

            Ferriera Construction Company is looking for a motivated and customer service focused candidate to join our IT Team as a Systems Administrator I

            This role will provide internal 1st level support and maintenance of IT infrastructure and systems

 

Candidate Qualifications:

            Read and speak English fluently

            Routinely lift 5-30 lbs

            Understands basic networking concepts

            Familiar with the Microsoft windows operating system

            Familiar with Microsoft Office Suite

            Customer Service Abilities

                                   

Duties and Responsibilities include, but are not limited to:

            Log all requests and changes received via phone, email and walk-ins in the ticketing system

            1st Level troubleshooting, support and configuration of:

                        Desktops

                        Laptops

                        Printers

                        Mobile Devices

                        VOIP Phones

                        Switches

                        Routers

                        Firewalls

                        Software Applications

                        Wireless Access Points

            Perform additional troubleshooting as required, and leads problem-solving efforts which may require outside vendors and other support personnel

            Remote Access troubleshooting and support

            Ensures all systems are current with updates and patches

            Maintain and enforce security policies

            Create and maintain system user accounts and access permissions

            Computer imaging and deployment

            Author documentation and procedures for all systems and processes

            End user training

            Perform equipment setup and relocation

 

 

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